Frequently Asked Questions
Everything you need to know about shopping at Al-Fatah
What are the available payment methods?
We accept various payment options including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and mobile wallet transfers for your convenience.
How long does shipping take?
Orders within major cities are typically delivered within 2-3 business days, while deliveries to remote areas may take 5-7 business days.
What is your return and exchange policy?
You can return or exchange items within 7 days of delivery, provided they are unused, in original packaging, and accompanied by the original receipt.
Are the products on Al-Fatah authentic?
Yes, we guarantee 100% authenticity for all products sold on our platform, sourced directly from official brand distributors and trusted suppliers.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our website to monitor your shipment status.
Do you offer international shipping?
Currently, Al-Fatah only ships within the country. We are working on expanding our services to international locations in the near future.