Returns & Exchanges
At Al-Fatah, we are committed to your satisfaction and offer a hassle-free return and exchange policy within 14 days of purchase. Items must be in their original packaging, unused, and accompanied by the original receipt to be eligible for a refund or replacement.
Initiate Your Request
Contact our customer support team or visit any Al-Fatah outlet with your order number and original invoice to begin the return process.
Quality Inspection
Our quality assurance team will inspect the item to ensure it is in its original condition, with tags intact and no signs of usage or damage.
Choose Refund or Exchange
Once approved, you can choose to exchange the product for a different item of the same value or opt for a refund via your original payment method.
Completion
Refunds are typically processed within 7-10 business days, while exchanges can be completed instantly at our physical store locations.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing